What are de-escalation techniques in crisis intervention?

De-escalation techniques in crisis intervention focus on strategies designed to calm a potentially volatile situation and prevent violence from occurring. These techniques involve using verbal and non-verbal communication skills to defuse tension, facilitate understanding, and encourage cooperation among individuals involved in the crisis. The goal is to create a safe environment and guide individuals away from aggressive behavior, promoting peaceful resolution.

Effective de-escalation might include active listening, demonstrating empathy, maintaining a calm demeanor, and using a non-threatening body language. By fostering a sense of safety and control, these techniques can significantly reduce the likelihood of conflict escalating into violence. Hence, option B accurately describes the purpose and function of de-escalation techniques within the context of crisis intervention.